経済｜電話恐怖症の若者たちの実態 / Economy | The Reality of Young People with Phone Anxiety

Summary

Recently, there has been growing concern about the rise of “phone anxiety” among young people. Veteran employees are often taken aback by how their junior colleagues in sales avoid making phone calls. The SNS generation of young people tends to feel uncomfortable with communication over the phone, and their fear of making mistakes has led to difficulties in tasks like scheduling appointments. This raises the question of how managers should respond to such employees. It is important to further examine the reasons behind this phone anxiety and its underlying causes.

Dialogue

This dialogue is fictional and based on the article.

Log: I’ve heard that young people these days are not good at making phone calls. What do you think?
Chako: Really? Isn’t making phone calls pretty normal?
Log: Well, it seems like the social media generation prefers messaging over calls, so they might have a fear of talking on the phone.
Chako: I see. But doesn’t that make it hard to get work done?
Navi: Phone calls are a direct means of communication, and they’re especially important in sales. Phone anxiety can significantly impact job performance.
Chako: That makes sense! If you’re not good at phone calls, scheduling appointments must be really tough!

Admin’s Note

The recent difficulty that young people have with phone communication is largely attributed to the rise of social media. If they remain uncomfortable with phone calls, they may miss out on opportunities in the business world. It is crucial for supervisors and senior colleagues to consider how they can support young people in this area. We also feel the need to reevaluate the importance of phone communication and think about ways to help improve these skills.