社会｜熊本城の新しい接客スタイル / Society | A New Customer Service Style at Kumamoto Castle

Summary

The Kumamoto Castle Management Center has announced that staff will be allowed to wear sunglasses while serving customers outdoors, taking into consideration their health in the demanding hospitality industry.

This measure aims to prevent fatigue and heatstroke caused by working under intense sunlight. It also reflects the growing popularity of sun protection products and cooling items. This is a notable example highlighting the importance of health management in the hospitality sector.

Dialogue

This dialogue is fictional and based on the article.

Log: It’s pretty unique that Kumamoto Castle is making the staff wear sunglasses.
Chako: Really? They serve customers in sunglasses? Why would they do that?
Log: It might be because of the strong sunlight; wearing them could be a measure against heat stroke.
Navi: Just to add, working in harsh conditions can impact the health of the staff, so measures like this are considered necessary.
Chako: I see! In that case, everyone can work happily and healthily!

Admin’s Note

I believe that the new customer service style of staff at Kumamoto Castle wearing sunglasses is a great opportunity to consider the challenges of the service industry and how to address them. Particularly in the summer, the risk of heatstroke increases, so it’s important to find ways to protect the health of the staff. I was struck by Chako’s words, “Everyone can work happily!” which reminded me of the need to improve working conditions. I hope that such measures will continue to spread.