社会｜カスハラ防止のための注意点 / Society | Points to Consider for Preventing Customer Harassment

Summary

The revised Comprehensive Promotion Law for Labor Measures to address customer harassment (known as “kasuhara”) came into effect in October, placing a responsibility on customers to protect the working environment of employees.

According to experts, demanding excessive compensation or insisting on displays of goodwill can be considered intimidation, so caution is necessary. It is important for customers to be mindful of their behavior and avoid unreasonable actions toward employees to avoid becoming perpetrators of customer harassment.

Dialogue

This dialogue is fictional and based on the article.

Chako: Hey Log, have you heard of “customer harassment”? It doesn’t have a very good image, does it?
Log: Yeah, it’s about customer harassment. Recently, the law has been revised, and now customers are also expected to take responsibility.
Chako: I see! But what should we be careful about?
Log: For example, demanding excessive compensation or forcing someone to show goodwill can actually be considered intimidation.
Navi: Understanding the behaviors that customers should be cautious about is important for protecting the work environment of employees.
Chako: Got it! I hope that leads to everyone being happy!

Admin’s Note

I believe that the revision of laws regarding customer harassment can serve as an opportunity to reassess the relationship between customers and employees. As highlighted in the conversation between Chako and Log, it’s an important perspective that customers also need to be considerate. I hope that by eliminating unreasonable demands, we can create a better customer service environment. It’s crucial for each of us to be aware and take action to improve this issue.