社会｜タクシーやバスのカスハラ対策強化 / Society | Strengthening measures against harassment in taxis and buses

Summary

This revision will take effect on December 1 and aims to ensure the safety of drivers.

The Ministry of Land, Infrastructure, Transport and Tourism has announced a revision of transportation regulations that clarifies that taxi and bus drivers are allowed to refuse passengers or request them to disembark when they experience customer harassment (known as “kasu hara”). Strengthening measures against such harassment is expected to enhance the overall rules of the industry and contribute to mental care for drivers as well as promote better manners among customers.

Dialogue

This dialogue is fictional and based on the article.

Chako: Wow! Is that kind of incident really happening!?
Log: Yes, actually, customer harassment is a serious issue. It puts a significant mental strain on drivers.
Chako: I see! So it’s a good thing that they can now refuse!
Log: Exactly. By establishing these rules, we can create an environment where drivers can work with a bit more peace of mind.
Navi: I believe that measures against customer harassment contribute to driver mental health care and customer awareness by improving the basic rules of the industry.

Admin’s Note

I believe that strengthening measures against harassment towards drivers is essential for ensuring their safety. In particular, creating an environment where drivers can work with peace of mind will also have a positive impact on their mental health. As Chako mentioned, educating passengers and raising awareness about manners are also important. I hope that as these initiatives expand in the future, we can build a better society.